The Confusing World of Amazon's Content Guidelines

Last Tuesday I was supposed to release Transformed Into a Cougar Too (Transformed #20) on Amazon.  But they rejected it for "offensive content."  What is offensive content?  Only Amazon knows and they ain't saying.

On December 7, 2014, at 4:03 PM, Kindle Direct Publishing  wrote:

Hello,

We’re contacting you regarding the following book:

Transformed Into a Cougar Too (Transformed #20) by Filler, Eric (AUTHOR)

(ID:5539262)

During our review process, we found that this content is in violation of our

content guidelines. As a result, we cannot offer this book for sale. If we

identify additional submissions with similar content that violates our

guidelines, we may terminate your account or you may lose access to optional KDP services.

To learn more about our content guidelines, please visit our Kindle Direct

Publishing Help page at:

https://kdp.amazon.com/help?topicId=A2TOZW0SV7IR1U

Best regards,

Kindle Direct Publishing

kdp.amazon.com

Here's how the page it links to describes offensive content:

Offensive Content
What we deem offensive is probably about what you would expect. 

Gee, that's really helpful.  So basically it could be anything.

I asked what specifically the problem was and got this long-winded yet unhelpful reply:

On December 8, 2014, at 1:03 PM, Kindle Direct Publishing  wrote:

Hello,

We're contacting you regarding the following title:

Transformed Into a Cougar Too (Transformed #20), ID: 5539262

We’ve confirmed that your book(s) contains content that is in violation of our content guidelines and we will not be offering this title for sale in the Kindle Store. As stated in our guidelines, we reserve the right to determine what we consider to be appropriate, which includes cover images and content within the book.

If you wish to re-publish your book(s) with content that meets our guidelines, it will need to be submitted as an entirely new ASIN and go through our standard review process. Previous customer reviews, tags, and sales rank information are not transferable because the title will essentially be a different product.

Our content guidelines are published on the Kindle Direct Publishing website.

To learn more, please see: https://kdp.amazon.com/help?topicId=A2TOZW0SV7IR1U

We appreciate your understanding.

Best Regards,

Dakota K.

Amazon.com

Your feedback is helping us build Earth's Most Customer-Centric Company.

http://www.amazon.com/your-account

______________________________

Connect with KDP and other Authors and Publishers:

Like us on Facebook http://www.facebook.com/KindleDirectPublishing

Follow us on Twitter http://twitter.com/#!/AmazonKDP

Earth's most customer-centric company?  LOL.  We've confirmed there's offensive content and you can resubmit it...but we won't say what the offensive content was.  So how do I know what to change to resubmit?

I'm pretty sure when directors send movies to the MPAA, they actually tell you what content causes it to get the rating it gets.  I don't think they say, "There was offensive content that's probably what you think it was."  Because really that's not very useful to anyone.

So I tried twice more to get someone to explain to me what was wrong and got these useless responses:

On December 9, 2014, at 3:32 PM, Kindle Direct Publishing  wrote:

Hello,

Publisher feedback is important to us as we strive to improve our services and programs for our publishers.  However, as we have previously stated, your book will not be made available in the Kindle Store at this time.

Best Regards,

Sophie L.

Amazon.com

Your feedback is helping us build Earth's Most Customer-Centric Company.

http://www.amazon.com/your-account

______________________________

Connect with KDP and other Authors and Publishers:

Like us on Facebook http://www.facebook.com/KindleDirectPublishing

Follow us on Twitter http://twitter.com/#!/AmazonKDP

Hello,

As stated in our content guidelines, we reserve the right to determine what

content we consider to be appropriate. This content includes both the cover art image and the content within the book.

We’re unable to elaborate further on specific details regarding our content

guidelines.

Sincerely,

Amazon Kindle Direct Publishing

Amazon.com

Best Regards,

Frederik M

Amazon.com

Your feedback is helping us build Earth's Most Customer-Centric Company.

http://www.amazon.com/your-account

______________________________

Connect with KDP and other Authors and Publishers:

Like us on Facebook http://www.facebook.com/KindleDirectPublishing

Follow us on Twitter http://twitter.com/#!/AmazonKDP

Wow, that's really Customer-Centric of you.  Basically I don't think anyone there knows, at least after the first drone who flags the book.  So after that all they do is shield themselves with bureaucratic double-talk and form responses.  At the very least they could better define what offensive content is.  Their definition is so vague that it's useless.

I did resubmit the book.  I think some drone had a problem with a cigarette on the cover, sort of like how the MPAA gives movies an R-rating now if they have a cigarette.  I mean when I submitted it with a new cover they accepted it.  It just would have been nice if they'd said that at the start.  That and didn't lock the book down so I couldn't just replace the cover.

Before

After

Anyway, the gist of this is that if some Amazon drone flags your book, you're pretty much on your own to figure out how to fix it.  For such a "Customer-Centric Company" they really need to be more helpful to authors.

Exploring Personality: Part Thirteen -- What It All Means

So let's talk analogy for a moment.
If you could have any car you wanted, any car at all, and you could afford to maintain and drive it, what kind of car would you have? That car, that bright and shiny car with the engine that purrs, that's your plot. But guess what; that car isn't going anywhere without a driver, the driver being your protagonist. And it doesn't matter how cool the car is if your protagonist is a total ass (ass... now that's a word I think I need to use more often; it's so versatile) or completely stupid (remember, stupid is not a personality type). Have you ever been in a car with a stupid driver (and I don't mean a bad driver, although a stupid driver is also a bad driver)? It's not something you ever want to do again.

See, it doesn't matter how good (or great) your plot is if you have a protagonist that doesn't work on some level; however, you can have even a junker if your protagonist is someone your readers want to hang out with. As long as the car isn't going to literally fall apart around your readers (or explode), you can get away with a lot if you have good, engaging characters. Which is not to say that I believe characters are more important than plot... except that they kind of are. People (readers) are going to talk about your characters way more (in a general sense) than they are ever going to talk about how cool your dashboard is. Or your steering wheel. Or the heated, leather seats. Okay, they might talk about that, especially if it's cold out. But, in the end, for most readers, it all boils down to the characters.

Which is why it's so important to understand how people are different from each other and, more importantly, how they are different from you, the author. It's a common thing to ask yourself, "What would I do in this situation?" but you're going to end up with only characters who act just like you if that's all you ever do. That's okay once, maybe twice, but, eventually, your readers will get tired of books filled with just one character: you. What you need is for Bob to act like Bob and Jane to act like Jane and Fred to act like Fred and Gortuka from planet Xenon to not act human at all.

I think the only real way to make characters distinct, to make them individuals as opposed to paper dolls, is to make those characterization decisions before you start writing. You ask yourself the question, "What kind of person is Bob? What kind of person is Jane?" And "What kind of... thing is Gortuka?" If you know that stuff before you go in, you can make informed decisions about how your characters act. That way, if you get to a point in your story where someone needs to push the red button, you can have Bob do it, because you know that Bob is the one that can't resist being told not to do something whereas Jane and Fred do what they're told and it would be breaking character for one them to say, "You know what, I'm going to push the red button even though my boss said not to."

I know I frequently come off as someone who gets nit-picky over the details (plot stuff) but, honestly, that stuff only grabs my attention when the characters aren't engaging. It's like being involved in a conversation with someone at a party. If the conversation is good, your attention will be focused on the character but, if the conversation is inane, your gaze starts to wander, and you start to pick up the details of the plot you're in. If that is also lacking (like all the plants are dead or there's a big crack in the ceiling or there are cockroaches crawling on the furniture), the whole thing falls apart, and you want to go home. Or quit reading. Whatever the case may be.

At any rate, for those of you out there who are authors, I hope this series has given some perspective on how to make characters more "real" and more complex and, yet, an insight into why not every character will make the same stupid mistake you might need to happen to move the plot along. For instance, an Eight (the Boss) is never going to act like a Four (the Individualist) and have that heart-to-heart talk about how special he really is if only you would see it. That's just never going to happen.

And, maybe, all of this will enable some of you to see more of whom you are, so you can separate out yourself from your characters. That, I think, is the biggest trap writers fall into. So don't ask, "What would I do if a ravenous slug were crawling up my leg?" Ask, "What would Bob do if a ravenous slug was crawling up his leg?" Answer: He would scream bloody murder and run to Jane to save him.

Exploring Personality: Part Twelve -- "You're doing it wrong."

"People call me a perfectionist, but I'm not. I'm a rightist. I do something until it's right, then I move on to the next thing." -- James Cameron

Types 8, 9, and 1 make up the intuition triad of the Enneagram, also known as the body triad because of the tendency of people in this group to say things like, "I knew it in my gut." Reactions can be very instinctual, requiring little thought and ignoring emotions. Intuition isn't well understood by science. It's the brain making a "leap of logic" and, while some studies have shown that forcing people to do something like math intuitively generates more correct responses than people who are required to "logic it out," that does not mean that people who rely on intuition are always right. It's very dependent upon the individual. The motivating emotion for this triad is anger, but it manifests differently for each of the three types (unlike for the intellectual triad where their fear is almost always about decision-making).

The Perfectionist

Despite the fact that the One is part of the intuition triad, the One, or the Perfectionist, is actually the most intellectual (rational) of all the types. This is due to the One's drive to be right, and it will drive the One to all sorts of investigation and data digging. The problem, though, is, frequently, the One is not approaching a topic from a neutral position but from his already intuited position of what is "right" (his gut reaction), and his research goal is not actually to find out the truth but to prove his own point. Not that this is different from non-Ones; the issue is that Ones think they are being objective when they're actually working from a bias, a bias other types might freely acknowledge when doing the same thing. It can make dealing with Ones an infuriating proposition.

On the other hand, it is just as likely that the One is trying to prove his position to himself. One's are full of distrust, mostly of themselves. They don't trust their inner instincts and voices to be telling them the correct thing and, since they are scared of doing the wrong thing, they are always second guessing themselves. Research and facts become their way of supporting their decisions. They give great thought to all the possible consequences of their actions so that they can choose not just a good course but the best course, all of that while still holding true to their convictions.

Ones tend to see the world as very black and white. They don't leave much room for grey, which translates into meaning that everything that is not white is black. It can make them seem very harsh and critical, but that harsh and critical judgement is pointed first and foremost at themselves as they strive to live up to their own standards. Standards which are often higher than anyone can meet, even themselves.

Because Ones have such high standards, they mostly live very constrained lives. Strong emotions, of any type, can be dangerous and are held in check. It's okay to be excited but only a little excited. It's okay to be in love but you can't let it control you. Negative emotions, especially anger, are completely repressed. Which doesn't stop them from leaking out as frustration or annoyance or righteousness. In fact, Ones frequently move through their days in a state of constant dissatisfaction: Things could be so much better if only people would do the things they're supposed to do, if people would only do the right thing, if they themselves could only be "better." It all makes that popular question, "Would you rather be right or happy?" laughable to Ones, because you can't be happy if you're not also right.

Overall, Ones live fairly stressful lives. More stressful on an ongoing basis than, probably, any of the other types. Because it is so difficult to constantly hold themselves up to their exacting standards, some ones develop what is called a "trapdoor mechanism." This is, basically, a "secret life" that a One will develop to which he can escape when his real life becomes too stressful to deal with. I say "secret" because it is not actually always secret, though it sometimes is. A trapdoor may be as simple as a hobby or it may be a secret affair. It can also be an entirely secret persona, like going to a place far from where the One lives where no one knows him and he is free to act upon his impulses and desires rather than what he perceives as correct behavior.

Trapdoors, though granting the One temporary relief from stress can, in actuality, increase their stress levels overall as they are overcome with guilt over their bad or wasteful behavior. Even something as innocuous as a hobby can cause a One to be racked with guilt over wasted time. If the trapdoor is something the One actually perceives as bad, he can be unable to reconcile the parts of his being.

Gerard Manley Hopkins, one of the great 19th century poets, is a good example of this. Before becoming a Catholic, Hopkins burned all of his poetry, something he had come to consider almost the equivalent of a sin. At various points in his life, he would return to poetry and, later, burn it. It's a wonder that any of his works remain and, based on the quality of what we have, a tragic loss that we have lost so much of it due to, to put in the language of Ones, its trapdoor quality.

Ones are also known as the Reformer (or Idealist) because they are prone to taking up higher causes and championing them. They frequently have strong beliefs in truth and justice and can become very persuasive in the service of what they see as a worthy cause.

Ones who are able to reconcile their inner desires with their often puritanical views of the world can become wise and discerning and, ultimately, empathetic, able to reach out to others with good counsel while withholding judgement. On the other end of the spectrum, Ones become rigid and dogmatic, often condemning others while engaging in the same behaviors. This is the stereotype of the fire-and-brimstone preacher preaching love and forgiveness while rejecting "sinners."

Exploring Personality: Part Eleven -- "Can't we all just get along?"

"...can we all get along?" -- Rodney King

Types 8, 9, and 1 make up the intuition triad of the Enneagram, also known as the body triad because of the tendency of people in this group to say things like, "I knew it in my gut." Reactions can be very instinctual, requiring little thought and ignoring emotions. Intuition isn't well understood by science. It's the brain making a "leap of logic" and, while some studies have shown that forcing people to do something like math intuitively generates more correct responses than people who are required to "logic it out," that does not mean that people who rely on intuition are always right. It's very dependent upon the individual. The motivating emotion for this triad is anger, but it manifests differently for each of the three types (unlike for the intellectual triad where their fear is almost always about decision-making).

The Peacemaker

Ah, the Nine. The Nine is the most common of all of the types. Perhaps up to 40% of all people. Not only do you probably know one, you probably are one. Okay, maybe not quite "probably" but pretty close to it. You can always tell a Nine by his very distinctive characteristic of... oh, wait... the Nine has no distinguishing characteristic. That's what makes a Nine a Nine. Sort of.

The core motivation of the Nine is peace and harmony. Because they want to keep conflict to a minimum -- well, completely absent if possible -- they are adept to seeing all sides to a conflict and helping to bring about a peaceful resolution, hence the name Peacemaker or, as they are also sometimes called, the Mediator. They can see every side, that is, except their own. Their drive to keep things calm, causes them to submerge their own desires so that they often don't even know they have any.

They also tend to take on the characteristics of the people they spend the most time with, called "merging," which can cause them to appear to be the same enneatype as the person they're with. They do this unconsciously as a tactic for creating more harmonious relationships. You can't have a conflict if you always want to do exactly what they person you're with wants to do.

All of the Nine behaviors are driven by their intuition. They're experts at picking up on nonverbal cues from other people and adapting their behavior to go along with or counter, depending on the need, the other emotional state of the other person. So good are they at sensing the condition of other people, they rarely have any idea of how they feel about any given situation. Questions aimed at them about their own feelings often get responses of "I don't know" or "Well, Bob feels..."

I have avoided personal examples in these so far but, this time, I'm going to give you one, because it's such a good example of Nine behavior:

A couple of years ago, we were trying to find out what my oldest son wanted for his birthday dinner. This should be an easy task, right? Not so much when you're a Nine, which he is. The conversation was something like this:
"Hey, so what do you want for your birthday dinner?"
"Oh, I don't care. Whatever you guys want to have."
"It's your birthday; we want to have whatever you want to have."
"Whatever's easiest, then."
"Anything you choose will be the same amount of easy."
"Whatever's cheapest, then."
"Look, that doesn't matter. Just tell us what you want."
"My brother wants pizza."
"Your brother always wants pizza. What do you want?"

I'm not exaggerating when I say that that conversation lasted for half an hour. It chased its tail. It went in circles. It was like the Scooby gang being chased by a ghost in a haunted house: everyone, including the ghost, running right into everyone else, getting scared, and running away again. We had to sit him down and make him think about what he wanted. He kept deferring in his responses to what he felt like other people would want.

Something as simple as "what do you want to eat for your birthday" became a rather tortuous task for him to figure out because, really, he didn't know. And that was an easy question. That's how it goes with Nines.

Ironically, the Nine's obsession with keeping their environment harmonious very frequently results in inner conflict. The fact that they are always burying their own desires (to the point of losing touch with them) to fulfill the desires of others causes them to feel invisible and creates a deep longing to be noticed. Of course, their lack of initiative and internal drive, actually, to not be noticed (because that can create disharmony) comes into conflict with this, a source of their angst. Also, any desires they have are unspoken and, therefore, unmet. These two conditions, unmet desires and feeling invisible, can create a deep well of anger within the Nine. Mostly, this anger goes unrecognized and submerged, but it can leak out as passive/aggressive behavior that the Nine is oblivious to. Occasionally, when pressed, this anger can result in huge outbursts of temper that quickly dissipate.

In stressful situations, especially situations where they're with people they're unfamiliar with, Nines can become nervous and jittery, unable to make any kind of decision because they don't know the people well enough to facilitate activities or resolve conflict. In situations of overt conflict, Nines may well seek physical refuge and, if failing that, will withdraw into themselves.

Nines who have spent the time getting to know themselves and figuring what their desires are can become very purpose-driven while still being able to resolve conflict with or for other people. They can learn to stand by what they actually want and achieve an internal harmony even in the face of external conflict.

Nines may appear to be introverts because of the way in which they become overwhelmed by conflict, but that isn't necessarily the case.